FAQ

Frequently Asked Questions

Casino

How do you place a bet?

 A: Regardless of which bookmaker you choose to bet with, the process of placing a bet is similar. Go to your chosen website, click join, make an account, make a deposit via the deposit box, then use the menu to find your chosen market and sport. Tap the odds of your bet to add to the bet slip, then enter your stake and hit “Place Bet” to confirm.

What is the minimum possible bet amount?

 A: This depends on the bookmaker, but it varies from 1p to £1.

What is the maximum possible bet amount?

 A: This depends on the bookmaker, but it can vary from £10,000 max bet to £500,000 max pay-out.

Why do bookmakers put limits on bet amounts?

 A:This could be for a variety of reasons, such as:

  • To protect against pay-outs large enough to cause potential financial damage
  • Protection against match-fixing
  • Prevent odds manipulation by other bookmakers or high stake punters

How do I request odds from a bookmaker?

 A: It is possible to request odds from a variety of bookmakers on markets that are not available on their sites or through their apps. You will need to contact your chosen bookmaker to find out more.

How do bookmakers set their odds?

 A: When a bookmaker sets the odds for an event, their aim is to ensure they make a profit, regardless of the outcome. They will research and attempt to find the true odds of any outcome occurring. The actual odds offered to customers will be based upon those true odds, however, they will be adapted downwardly to provide the bookie with a “margin”. If a punter bets in a manner that’s different from the initial expectations of the bookmaker, they will adjust the odds in an attempt to maintain that margin.

How do you change the odds format on a betting website?

 A: Most betting websites are user-friendly, but if you are struggling to find the odds format destination, simply press and hold Ctrl and press F on your keyboard. Search for the word ‘Odds’, then once you find the drop-down menu, click and the different options displayed will be the odds formats available to you for the website. Choose the format you wish to use.

What are the different odds formats?

 A: There are two common odds formats used in the UK. Fractional: This represents odds at a fraction, such as 2/1. The fraction indicates how much a person will win on the left side of the line, if they place the stake that’s shown on the right side. They will also receive their stake back. Decimal: This represents odds as a number or two decimal places. Customers can work out their winnings (including stake) by multiplying their stake by that number. In decimal format, for example, 2/1 would be displayed as 3.00.

What's the best sport to bet on?

 A: There's no correct answer to this. If you're an avid football fan, then football might be the best sport for you to bet on. However, if you know absolutely nothing about football then it’s probably not the best choice. It makes sense to bet on whatever sports you know the most about. But you should also consider factors such as how easy it is to make accurate predictions and the number of betting opportunities a sport presents to you.

Betting terminology

What are Each-Way (EW) bets?

 A: This is a bet of twice the selected unit stake. It contains two bets: one for the selection to Win and one for the selection to Place. The Place section of your bet will be settled in relation to the Place terms that were advertised, such as 1/5 odds.

What is a Starting Price (SP)?

 A: This is the odds for a greyhound or horse at the time their race begins. It’s an industry standard which is supplied to all bookmakers by the race track.

What are Rule 4 Deductions?

 A: This is another industry standard whereby a quoted deduction is applied for every 1.00 unit of currency won. When a bookmaker offers odds on a market, they do so thinking that all participants will take part. If a participant is withdrawn, then a Rule 4 deduction will be applied to any bets placed before the withdrawal. This will reflect the reduced number of competitors. The shorter the odds, the larger the Rule 4 deduction.

What is a Fixed Odds Outright Single?

 A: This involves making one single selection from a Sportsbook for a particular outcome to happen. You use the current odds on offer and need that selection to win for you to obtain any winnings.

Accumulators

What is a double?

 A: This involves making two separate selections and linking them together as a “double”. This means that the winnings from your first selection will be placed on the outcome of the second event. Both selections need to win in order for you to make any money.

What is a treble?

 A: This involves three separate selections made from a Sportsbook. They are all linked as single bets and you need to win all three in order to win overall. Just like the Double, the winnings from the first bet make the stake which transfers to the second bet and this repeats so on and so forth.

What are four-fold, five-fold, six-fold etc?

 A: These are simply the name of accumulators. Their name reflects the total number of any selections that you have made, so a six-fold has six selections. Accumulators have the potential to be profitable, as big winnings can be achieved from a relatively small initial stake.

Multiples (full cover bets)

What is a Trixie?

 A: This is three separate selections which are covered by four bets (one treble, three doubles). In order for a return, you need a minimum of two correct results.

What is a Patent?

 A: This is three separate selections that are covered by seven bets (three doubles, three singles, one treble). To make a return, you need a minimum of one correct result.

What is a Yankee?

 A: This is four separate selections which are covered by 11 bets (four trebles, six doubles, one four-fold). To make a return, you need a minimum of two correct results.

What is Lucky 15?

 A: This is four separate selections which are covered by 15 bets (six doubles, four singles, four trebles, one four-fold). To make a return, you need a minimum of one correct selection.

What is Lucky 31?

 A: This is five separate selections which are covered by 31 bets (10 doubles, five singles, 10 trebles, five four-fold, one five-fold). To make a return, you need a minimum of one correct selection. Each way bets are available.

What is Super Yankee?

 A: This is five separate selections covered by 26 bets. In order to make a return, you require a minimum of two correct results.

What is Lucky 63?

 A: This is six separate selections which are covered by 63 bets (15 doubles, six singles, 20 trebles, 15 four-fold, six five-fold, and a six-fold). In order to make a return, you require a minimum of one correct result.

What is a Heinz?

 A: This is six separate selections covered by 57 bets. In order to obtain a return, you require a minimum of two correct results.

Super Heinz

 A: This is seven separate selections covered by 120 bets. In order to obtain a return, you require a minimum of two correct results.

What is a Goliath?

 A: This is eight separate selections covered by 247 bets. In order to make a return, you require a minimum of two correct results.

What are forecasts?

 A: This is a prediction of the finishing order of the first two finishers of an event in the correct order.

What is a reversed forecast?

 A: This is a prediction of the two finishers who will come in first and second. The exact order doesn’t matter.

What is a Tricast?

 A: This is a prediction of the first three finishers in an event, but must be in the correct order.

What is a value bet?

 A: A value bet is any bet where you believe the true probability of your selection winning is greater than the odds reflected.

What is a sucker bet?

 A: A sucker bet is basically any wager that doesn't offer value. A wager that offers worse odds than you could get by wagering on the same outcome in a different way is also a sucker bet.

Bonuses and free bets

Why do bookies give out free bets and is there a catch?

 A: Bookmakers give out free bets for various reasons, but the main reason is to grab your attention. However, there will always be some form of catch with the wagering requirements that the bookmakers request. This could be in the form of rolling over the bet a certain number of times, or by meeting deposit criteria.

What are wagering requirements?

 A: Wagering requirements are put in place by bookies to help make sure you aren’t getting your bonus too easily. This could mean turning over your initial deposit more than once, or betting over a certain odds level.

What is a risk-free bet and how does it differ from a free bet?

 A: A risk-free bet is one where, if your stake loses, the bookies will refund your deposit as a free bet or a bonus. This is different from a free bet where, if you lose, that’s your free bet gone. As such, a risk-free bet is a great thing for those who are betting for the first time.

Why didn’t I receive my free bet?

 A: When you attempt to claim a free bet, you need to fulfil certain criteria set by the bookmaker. Therefore, YFB recommends you always read the terms and conditions before you get involved with any bookmaker. Some common reasons for not receiving a free bet are betting on the wrong market, the wrong payment method and any suspicion of money laundering.

How do I know if I've qualified for a free bet?

 A: To find out whether you have any free bets, you need to go to the bonuses section of your chosen bookmaker account. This could be under the “My Account” section. This page will show you which free bets you have qualified for, and details of what you can use your free bets on, and finally, the date the bet expires. There will also be a list of all the free bets you’ve previously used and any that have passed their expiry date.

How do I earn free bets?

 A: You need to take part in a promotion where you are given the opportunity to earn a free bet if you meet the terms of the promotion (these will vary with the bookmaker and promotion) on the defined market or event. You can discover details of qualifying markets/events and qualifying stakes via either email, push notifications or on-site content.

How do I know if I've qualified for a bonus?

 A: You can check for qualified bonuses in the same way you check for free bets. Go to your account and check your “My Bonuses” section of your chosen bookmaker. It will also provide you with details of what you can use your bonus on, and the expiry date. It will also list any bonuses you’ve used in the past and those which have passed their expiry date.

When will I receive my bonus?

 A: With most bookmakers, most promotions which offer bonuses will pay out the bonus immediately, once all the necessary qualifying steps have been completed.

When do I get winnings from my bonus?

 A: You will get your winnings from a bonus once turnover requirements are complete. You will need to ensure that all qualifying bets are settled before the expiry date of the bonus before any of your winnings can be transferred into the main wallet for you to withdraw or use.

How do I use my bonus?

 A: Once you receive a bonus, it will be used automatically at bet placement before any funds from the balance in your main wallet - as long as the bet matches the previously stipulated T&Cs of the promotion. You enter the stake value as normal. If your stake is less than the bonus, the remaining amount will stay in your bonus balance. If your bet wins, any profit you've made will be kept in the bonus wallet balance until you satisfy all turnover requirements. Then it will be transferred to your main wallet.

What happens if I enter a stake for the bet that is less or more than the bonus amount?

 A: If your stake is less than the bonus, the stake amount will be deducted from the bonus amount. You can use any leftover bonus on other bets, as it will remain in your bonus wallet. If your stake is more than the bonus, the bonus will be used in full and the remaining stake will be paid from the balance that's in your main wallet. If you don’t have sufficient funds in your main wallet, you won't be able to place the bet.

Can I withdraw my bonus?

 A: You cannot withdraw a bonus from a bookmaker, but you can withdraw any winnings generated from a bonus once qualifying bets have settled and all turnover requirements have been satisfied.

What does 'wait for your qualifying bets to settle' mean?

 A: When you have met all turnover requirements, you need to wait until all the qualifying bets have been settled before you will receive any winnings.

How does "buy-in" work in promotions?

 A: In some promotions, you need to contribute from your own main wallet funds in order to gain an additional bonus to bet with during a promotion. The bonus amounts and buy-in will be paid into the bonus wallet and will remain there until either you have completed the turnover requirements or the bonus expires.

What are "turnover requirements" on bonuses?

 A: In some promotions, some bonuses may stipulate a turnover requirement. This is when a specific amount has to be bet using funds in the bonus wallet, before you are able to withdraw any winnings generated from the bonus. You will find that all your winnings from a bonus are kept in that bonus wallet until the turnover requirements are completed.

My bet didn’t qualify towards the bonus turnover requirements: why is that?

 A: In most cases, bets only progress Sportsbook bonus turnover requirements if they have met specific T&Cs set by the bookmaker, such as minimum odds, the bet type or eligible sports markets.

My bet used funds from my main wallet and not my bonus wallet, why is this?

 A: This could be due to two main reasons: 1. The bet placed did not match the T&Cs set out by the bookmaker. As such, the bet was funded from your own main wallet funds. It’s therefore important to check the T&Cs of all bookmakers before you opt into a promotion. 2. You could also already be using a bonus and there were no funds available in the bonus wallet when you placed the bet. This results in the bet being funded by your own main wallet. The bet will count towards the bonus turnover requirements and any winnings you make will return into the main wallet to cover what was used.

Deposits and Withdrawals

What's the best method for depositing at an online betting site?

 A: When it comes to depositing, no one method is better than the other; each has its own advantages and disadvantages. These can depend on the bookmaker that you have chosen. In general, however, those methods which are generally easy to use and quick include debit or credit card, or PayPal.

How long do I have to wait for deposits and withdrawals?

 A: With most deposit methods, you can expect your money to go into your betting account instantly. With regards to withdrawal, these can take a little longer, and sometimes up to three days for card payments or longer if you opt for a bank transfer. The duration will depend on your bank provider.

How can I deposit and withdraw using my debit/credit card?

 A: Thankfully issuing both deposits and withdrawals with a debit/credit card is simple. You will need to add it as a payment method to your chosen bookmaker, then select how much money you wish to deposit and enter your card details. This usually happens quickly, however, with Visa, you may be asked to add more verification details.

Can I use multiple payment methods?

 A: Yes. This allows you greater flexibility with betting and the ability to deposit and withdraw across multiple avenues is recommended.

Is it legal to use someone else’s login details or credit card?

 A: Legally, it’s not allowed to use someone else's credit card details without their permission as this opens you up to fraud which is a criminal offence. If for some reason, you need to do this, it’s important you have proof of permission in writing. This means you can clear yourself legally if the situation arises.

How do I withdraw funds?

 A: Regardless of bookmaker, you will need to head over to “My Account” and find the withdraw option from there. Remember you cannot withdraw from bonus or free bet accounts - only from your main wallet.

Why do card withdrawals take two to five days when card deposits are immediate?

 A: This two to five day window is standard practice for most banks and cannot be avoided by any bookmaker.

Can I cancel my withdrawal?

 A: This will depend on how you have withdrawn your funds and the time that has passed.

  • Card: if you have withdrawn to a card, then due to the 2-5 day delay, you can typically cancel card withdrawals yourself before they have been processed by the bookmaker.
  • Bank Transfer: If you have withdrawn by Bank Transfer, and this has not yet been processed, then your chosen bookmaker may be able to cancel this. You will need to contact them to find out whether it is possible.
If your withdrawal has already been processed, this means that the money has now left your chosen bookmaker and they will not be able to reverse this for you.

How long will a withdrawal take to clear my account?

 A: This largely depends on the method of withdrawal but can range from 12 hours to five working days.

I have withdrawn to a payment method which is no longer active. What shall I do?

 A: There are two options available to you: 1. Payment is not yet processed by bookmaker If this is the case, you can cancel card withdrawals before they have been processed by the bookmaker. Head to your account, and go to your withdrawal section to find out how to stop a withdrawal. If you are having problems, then it’s best to get in touch with your chosen bookmaker. 2. Payment has already been processed by the bookmaker If your withdrawal has already been processed by the bookmaker, then it is very likely that your bank or card issuer is holding the funds in a temporary account, as the details they hold for the payment method are no longer valid. If this happens, you will need to contact your chosen bookmaker and they will be able to provide a proof of this transaction which you will need to present to your bank to trace the funds.

Why can't I use my card for withdrawals?

 A: There are a variety of reasons why a withdrawal from a card may not be processed. This could include any of the reasons below:

  • Some UK issued cards don’t provide an underlying account that allows the betting company to pay the money back to.
  • You are using a card that has been issued outside of a specific country (there will typically be a list on the betting website)
  • You are trying to withdraw more than you deposited using that card
  • You haven’t met the requirements of the closed loop policy
  • You are using a card issued in a country where withdrawals aren’t permitted

Can I withdraw my free bets?

 A: No, your free bets cannot be withdrawn, but winnings as a result of placing a free bet will be credited to your main wallet and are free to use as you wish. Remember that your original ‘free bet’ stake will not be returned to you.

What are net deposits?

 A: These are the total deposits minus the total withdrawals you have made using a particular payment method, such as a credit or debit card. Whenever funds are deposited from a specific payment method such as a credit card, they must be returned to that same specific credit card. This is a protection measure that bookmakers use. It helps to ensure that if your card has been stolen and used without your consent, your money couldn't be transferred to somebody other than you.

  • Negative Net Deposits = If you have withdrawn more than you have deposited to a payment method.
  • Positive Net Deposits = If you have deposited more than you have withdrawn to a payment method.

My card deposit has been declined, what do I do?

 A: If you receive the message "transaction declined, please speak to your card issuer", this means that your bank has declined the transaction. Your bookmaker will not be able to provide you with a reason for this; you will need to contact your bank to find out why. We do suggest that you double check your card details have been entered correctly, or use an alternative method of payment.

How do deposit limits work?

 A: This is a tool used by bookmakers to allow you to put controls in place to limit your betting should you see fit. Every time you make a deposit on a bookmaker's website, there will be a check to ensure that you are not depositing more than your limit for the time period you have set. If you try to increase or remove your limit, it will only take effect after you have confirmed, and depending on bookmaker, can take up to seven days. The deposit limit is not affected by any transfers of money between wallets or by withdrawals.

I have deposited from the wrong card in error - what can I do?

 A: If you have deposited funds with the wrong payment card, then you will need to withdraw the funds back to the card. Do note that withdrawals can take up to five days, depending on bank provider.

Why can’t I cash out my bet?

 A:The main reason for this is that your bet isn’t available for cash out. Other reasons include:

  • In-Play accumulators that include Horse racing, Football, or Tennis selection that’s resulted more than forty-five days, or a selection on any other form of sport that’s resulted more than seven days ago are available in the Open Bets section in your account.
  • Forecast, Tote, scorecast and, tricast bets will not show in cash out or my bets.

Legal Questions

Staying safe

Is betting online safe?

 A: Yes, but only if you use regulated websites. With strong anti-money laundering protocols in place and end-to-end encryption, there is a low chance of your money being stolen. However, it’s important you take precautions too. Never give your personal details out to anyone and keep them safe.

What are the safest payment methods?

 A: As a general rule, all payment methods accepted by bookmakers are considered to be very safe as they are all regulated by the Financial Conduct Authority. But you can take precautions by ensuring the website you are on is safe.

What do I do if I think I’m addicted to gambling?

 A: If you think you are addicted to gambling, you need to stop and seek help. You can ask the bookmaker you are betting with to freeze your account, thus preventing you from betting on that website anymore.

How to cure gambling addiction

 A: If you are suffering from gambling addiction, there are a number of different forms of help you can receive. You can opt for therapy, which will use behavioural methods to try and help you unlearn or reduce your urge to gamble. It also helps to join a self-help group such as Gamblers Anonymous, or to ask your doctor for counselling and more advice.

How to avoid gambling addiction

 A: Some people have addictive personalities. But, to avoid a gambling addiction, it’s important to monitor yourself and the money you are spending. Always ask yourself why you are gambling. If it’s no longer fun, or you are doing it to distract yourself from something else, it’s best to seek professional help and advice.

What causes gambling addiction?

 A: There are various things that can contribute to gambling addiction. From the elation of winning, chasing the rush of winning, alleviating depression through to financial difficulty meaning that gambling feels like the only way out, it can be a highly compelling activity for vulnerable people.

Odds

Why are odds levels important?

 A: Odds levels are important as they indicate how much money you can get for your investment. The aim is to find an odds level that is as close to 100% as possible. This allows you to know that you get as much money back for your initial stake.

Why do the odds vary between online sports betting sites?

 A: Each bookmaker has their own system in place for deciding odds, so there will naturally be differences in the sites. The odds vary to entice the user into making a bet or to ensure the betting site is making money. It’s widely known to be common practice among bookmakers.

How can I find the best betting odds?

 A: You can find the best betting odds by looking at what's on offer from different bookmakers. This will depend on the market you are looking at and the sport you are betting on.

Which sport has the best odds?

 A: In general, the odds improve when there are less options available for an outcome. Therefore for baseball, boxing, or American football, where you bet for one team/person to win or the other, you will find that the odds are much better than on greyhound or horse racing, where there can be at least six or seven options. However, with these sports, you do expect larger payoffs if you win.

What are live sports betting?

 A: Live sports betting involves putting a bet on a sport while it's being played live. With this type of betting, the odds can fluctuate depending on what happens. You can usually live stream this event.

How to stream online

 A: Streaming online is straightforward. Some bookies allow you to watch a whole host of sports by logging into your account, while others require your bank balance to have a positive figure. For greyhound and horse racing, you are typically required to bet on the race before you can watch it live.

What are the differences between betting online versus betting in the shops?

 A: There are various differences between betting in the shop and betting online. Betting online allows you 24 access, seven days a week and offers lots of free bets and bonuses, including the chance to play on mobile, whereas betting shops have lower odds and restricted hours. Betting shops can offer more of a community vibe, but online betting is typically more convenient.

Getting Started

What is the process of registering to use an online casino?

 A: The process of signing up for an account can vary slightly depending on the casino. However, it is normally pretty straightforward. When you visit their website, you will find the option to “register” or “sign up”. Just follow the step-by-step procedure to create an account. You’ll need to add in some personal details and also register a card to deposit some initial funds.

Are there any requirements to be allowed to use online casino games?

 A: Yes, not everyone can have an account. Instead, there are some criteria you’ll need to meet. This includes:

  • You should be legally old enough to participate in a casino in your country of residence.
  • You will need to deposit enough funds to meet any minimum requirements.
  • If you choose to opt-in for a sign up bonus, you will need to ensure you meet any qualifying criteria and rollover requirements.
  • Some sites may have other requirements, and you can find these in their terms and conditions.

How do I withdraw money?

 A: Again, this will depend on the casino you choose. But in general they have a variety of deposit and withdrawal options available. This includes things like bank transfers, debit card deposits and credit cards or e-wallets. However, you might find that not all deposit methods can then also be used for withdrawls.

Are there limits on how much I can win and withdraw?

 A: As of 2018, you’ll find that all online casinos have a withdrawal limit in place. This might be a daily, weekly or monthly limit. They might not have restrictions on how much you can win, but if you max out a daily withdrawal limit, you’ll need to wait until the next day to withdraw more of your bankroll winnings.

How long do I have to wait to withdraw my bonus money?

 A: Every casino has a different sign up offer, and all of them have wagering requirements that you must meet before you can withdraw any funds. As such, it’s not so much about needing to wait to withdraw. Instead, you’ll be able to withdraw as soon as you've met any requirements. Also, be aware that some online casinos will have time restrictions in place in which you must complete the wagering requirements. If you fail to meet the deadline, you risk forfeiting any bonus winnings.

Requirements and games

What games are available for me to play?

 A: This is what’s so exciting about online casinos; you will have access to all kinds of games. You’ll find all of the typical real-life games, such as poker, blackjack and roulette, as well as a number of unique online-exclusive games. These online games can offer much higher winnings and greater levels of fun.

Which casino games offer the highest amount of winnings?

 A: Games that have higher potential winnings are those that offer you the chance to deploy some element of skill and strategy. Essentially, you want games that have odds that are skewed in your favour through skill, rather than 50/50 odds of winnings. For example, poker and blackjack are games that offer players the chance to earn significant winnings over time, as long as they have a targeted strategy and know how to play others around the table - especially if you are able to seek out beginner players who are in it just for fun and are happy to go in on every hand regardless of what they are dealt.

What is an RNG exactly?

 A: RNG stands for Random Number Generator. It is what online casinos use to offer fair results in every hand or round of a game. If you find an online casino that doesn't use one of these, then you can't be sure how they distribute results - they might even be rigging the odds in their favour!

Should I try for progressive jackpots?

 A: Progressive jackpots are akin to winning the lottery. They are made up of a tiny percentage from each wager every player using the casino makes. Eventually, the progressive jackpot will be made up of hundreds of thousands of pounds, or even millions. Then, one lucky player will eventually win it. It could, of course, be you!

Are there any restrictions on how much I can wager?

 A: Yes, you will find minimum and maximum wagering limits. These are in place to ensure the casino attracts the sort of players to suit their own personal bankroll. If a big hitter is betting large on highly profitable games, then the casino stands to lose a lot if the player wins big.

What does the casino mean when they say “payout percentage”?

 A: The payout percentage refers to the average rate at which a casino will pay out winnings compared to the total cash deposits being made by all players. It is an average indication of your likely odds of winning when using the casino. One good thing is that typical online payout percentages are around 95%, which is higher than physical casinos which are often closer to 70%.

Are live dealer games any better than other online casino games?

 A: It all depends on what experience you're looking for. With live dealer games, you and fellow players will be able to see a recording of a dealer who is conducting each game. It is seen as a nice way to bring some real-life tangibility to an otherwise totally online betting experience.

Bonuses and reward schemes

Why would I choose to play online, rather than in-person?

 A: Playing online offers a number of unique benefits when compared to visiting an actual casino. This includes a greater variety of games, higher percentage payouts and more convenience. However, arguably the biggest benefit of playing online is the ability to qualify for large welcome bonuses. Rather than having, say, £100 to play with, you get £100 plus £100 or £200 more depending on the nature of the welcome bonus.

How do welcome bonuses work?

 A: Welcome bonuses vary depending on the casino. If they are cash-based, you will need to deposit a minimum amount and then rollover enough cash in order to eventually withdraw any winnings made from the welcome bonus. In some cases, a welcome bonus might come in the form of free spins.

A casino is offering a “no deposit bonus”. What is this?

 A: Some casinos offer a no deposit bonus, which allows you to earn a free bonus amount to bet with, without having to actually deposit any funds. These bonuses are usually quite low, but you can still withdraw any winnings you make once you’re done. They offer the chance for beginners to dip their toe in the water of online casinos, without risking any actual money.

How do wagering requirements work?

 A: Wagering requirements vary depending on the nature of a bonus, and you should read the terms and conditions before signing up to activate a welcome bonus. Some might require you to turn over your winnings a specified number of times, or to bet a certain amount before you can withdraw any winnings.

Will I be offered any additional rewards for using an online casino?

 A: Many casinos have loyalty offers and ongoing promotions which allow you to gain access to even more free bets over time. These will likely increase based on the amount of time and money you spend on a casino. These can come in the form of free bets, free spins or even luxury prizes, such as holidays.

When will I earn a place on a VIP or loyalty programme?

 A: Most casinos automatically enrol you on their loyalty programme when you sign up. There will then be set tiers and, once you spend enough, you can then qualify for the next tier. They will often be based on “Player Points” which accumulate over time as you spend more real money on any game.

Banking

What banking methods are available for me to use?

 A: This is personal to the online casino you opt in to use. The most popular forms of banking include debit and credit cards. As well as this, you might be able to use e-wallets such as PayPal and Neteller. You can view an online casino's banking methods available prior to signing up. You should also check to see if there are any minimum deposits and any processing fees that might apply.

Are online casino deposits safe?

 A: To ensure safety, you can check that your chosen online casino has each of the following:

  • A gambling licence issued by the UK Gambling Authority
  • An independent third-party certification for fairness
  • Secure encryption software that keeps your personal banking data safe and secure

How long does it take for me to see any withdrawals in my bank account?

 A: There is no set time for this. It will depend on your casino, the chosen deposit method as well as your bank. If speed is a concern, then e-wallets might offer the fastest times. If you use a debit or credit card to deposit, then you'll find that you'll have to withdraw to the same card. This might take roughly two to four days to process and then any additional days as required by your bank.

Technology concerns

Will I need internet access to play?

 A: Yes, you'll need constant internet access in order to use online casinos. You can do so from a desktop, tablet or mobile device. You can also access the sites using mobile data. However, be aware that this will cause your data allowance to run down very fast.

Will I need an advanced smartphone?

 A: Most modern smartphones are capable of supporting online casino games. Older models might struggle. You just need to ensure you have a phone that supports fast graphics, a steady internet connection and good sound.

Is it safe to download a casino’s app?

 A: Yes, it should be, as long as it comes directly from the Apple or Android app store. If you get a good app, then you'll find that your gaming experience is even more stable and enjoyable. However, do be aware that not all apps offer full functionality. Many might not allow you to play real money games or access their full range of games.

Will I be able to access the casino on my Mac?

 A: Yes, you should be able to access online casinos from any laptop device, especially Apple Mac. They should be compatible with Google Chrome, Safari and Firefox. If not, the casino will be able to point out which browsers their casino works best on.

What exactly is a “downloadable client”?

 A: Downloadable clients, or “casino client”, is when you download an online casino to a device. This will use up a fair amount of space, but can lead to a faster, more reliable gaming experience. Many casinos also offer you the chance to access more exclusive offers if you download their casino.

Blackjack

Is it free to play online blackjack?

 A: Yes absolutely. Most of the major online casinos offer free blackjack alongside their paid version. That way, you can practise your skills before playing with real money. Just remember, you will not be able to keep any winnings from free poker.

Is there anything I need in order to play blackjack online?

 A: As with all online casino games, you will just need a stable internet connection and a device on which to play. If you are on a smartphone device, then you will likely need to download some form of software - or you can play online directly through the casino’s website.

What's the best way to find a trusted online blackjack casino?

 A: Our site! YFB reviews and details all online casinos and can help you find one that's both trustworthy and offers any games you require. We can also help you find one that is safest and that allows you to play for free before risking any real money.

What do they mean by “insurance”?

 A: Insurance is a way to protect against the dealer getting a natural 21 straight away. If their upcard is an ace, you can bet up to half your original bet and then receive a payout of 2:1 as insurance if they do have a natural 21.

What do they mean by “bust”?

 A: A bust occurs when any player, including the dealer, has more than 21 in the total value of their cards. At such a time, the player who has busted will have lost the hand and their stake.

What do they mean by “push”?

 A: A push occurs when both you and the dealer have the same value hand, for example, 19vs19. On such occurrences, you receive your bet back.

What do they mean by “hit”?

 A: A hit occurs whenever you draw a new card.

What do they mean by “surrender”?

 A: Surrendering occurs when you fold your hand. You will find that some casinos do not offer the chance to surrender. If you are offered the chance, then you would receive back half your original bet. You might consider surrendering if you have a particularly bad hand and the dealer has an Ace as their upcard.

What are the chances of the blackjack game being rigged?

 A: Incredibly small, especially if you use a trusted and verified online blackjack casino. All online casinos are heavily regulated and have to meet strict regulations. Either way, to avoid playing a rigged game, you shouldn't use any online casinos with poor reviews that seem untrustworthy.

Can you please explain some of the blackjack abbreviations?

 A: As you start playing more online blackjack, you'll see lots of abbreviations. Here are some of the most common and what they mean.

  • BSE: This stands for Better Straight Edge. Here, you can get better odds when using your basic strategy
  • O/U: You are able to bet either under or over 13
  • D10/11: You are only able to double down if you have 10s or 11s
  • DAS: You can only double down if you split a pair
  • LSR: This stands for late surrender, which is when you can surrender your hand and only lose half your bet. You'd do this if you think the dealer has a great hand, perhaps with an upcard ace.
  • ESR: This stands for early surrender allowed. This is less frequently found, but allows you to surrender when the dealer has natural blackjack.
  • RS: You are able to re-split your aces
  • S17: When the dealer gets to 17, they must stand
  • DO: This is when you are able to double down on any of the initial cards you are dealt
  • H17: this is when the dealer must hit when they have 17

Will strategy help me? Or is online blackjack more about luck?

 A: Yes, you can use strategy in much the same way as you would in a traditional casino. By understanding the game and using a strict strategy, you’ll find that you can reduce the house’s edge to a point where things are almost level.

Are there any odds differences between playing and winning online blackjack versus casino blackjack?

 A: The odds differences are largely the same. However, bear in mind that many online blackjack casinos offer you the chance to earn and play with bonus funds. These can, once again, help you to reduce the house edge.

If the cards I'm dealt are bad, is it best to surrender right away?

 A: This will depend entirely upon your strategy, whether surrendering rules apply and what the dealer has been dealt. In some cases, it might make sense. However, just because you have a bad hand, the dealer might still bust.

Is it possible to count cards when playing blackjack online?

 A: Yes you can, however, it is considered almost impossible to do so. Because of how quickly the computer deals the cards, you will find it incredibly hard to get any edge.

Slots

Is it possible to win real money with online casino?

 A: Yes, absolutely! Some players make small winnings and others win incredibly big payouts, especially if the casino offers progressive jackpots. Just always remember that you also stand to lose everything you deposit of course, so set yourself some limits.

Is it possible to play for free?

 A: Yes, most online casinos offer free versions of their games. These allow you to get a feel for them and decide whether or not you enjoy them. That way, you can play multiple casino before deciding which one to start paying to play with. Just remember that you won't be able to withdraw any winnings from a free casino game.

What’s so great about bonuses?

 A: Bonuses offer you the ability to double or even triple your initial deposit, offering much larger sums to play with. These normally come in the form of initial sign up bonuses. However, you should carefully read the terms and conditions before agreeing to any sign-up bonus. In many cases, you have to re-wager any winnings multiple times before withdrawing, meaning it can take a long time for you to actually realise any winnings.

How exactly do these online casino work?

 A: Online casino work in basically the same way as land-based slot machines. You will be wagering small amounts to spin the reel and hope that the results line up. Of course, the great difference between online casino and land-based ones is that you will have access to a much wider variety of games online.

What should I look for in a good online casino casino?

 A: Legitimacy and security are your two biggest concerns. You should look at things like online reviews and payout percentages to find one that offers a safe and secure experience. Here at YFB, we've reviewed many of the most popular online casinos, to help you find one that's trustworthy and suits your needs.

How do I know if an online casino casino is trustworthy?

 A: Look through our site and see what we, and others, have written about them. Also perform some other searches online to see what others say about them and to ensure they are properly regulated.

Poker

Are online video poker and real-life poker the same thing?

 A: Yes, essentially. There are a few minor differences, but these can vary depending on the site you use. For example, you might find that two of a kind doesn't pay out, even if it's the high hand. The real difference is that you will be playing against the house, not necessarily any other players.

How do I find a good and trustworthy online poker casino?

 A: Here at YFB, we've carefully tested and reviewed all major online poker casinos. As such, you can use our site to find the most trustworthy ones. Be sure to check back every now and then, as the reviews are constantly being updated. You might find a new casino on the scene offering better variety and higher bonuses!

What do they mean by "hold"?

 A: You will hold when you choose not to exchange your cards when offered the chance.

What do they mean by "quads"?

 A: Quads means four of a kind.

What do they mean by "pat hand"?

 A: A pat hand is a hand that, regardless of what is then dealt, cannot be improved upon - such as four aces.

What do they mean by "cycle"?

 A: This refers to the statistical average upon which a certain type of hand should come up. For example, a Royal Flush should come up once every 30,000 hands. However, this is only a statistical average and nothing more.

Will I need to download any specific software in order to play online poker?

 A: No, you should be able to find plenty of online casinos which allow you to stream and play poker directly on your browser. However, you can also download some casino software to help improve the experience if you want.

Are the hands in real life and online poker ranked the same?

 A: Yes, they will be the same. Most casinos offer easy-to-access charts that show the hierarchy. So you should familiarise yourself with these before and during each game you play.

Can I use the same strategies in online poker as real-life poker?

 A: Yes. In fact, to help improve your long-term chances of success, you should learn and deploy tactics you enjoy.

Is it possible that the cards being dealt are fixed?

 A: All online casinos should be closely regulated by the country’s gambling authority. However, there might be a rogue online casino that crops up which is rigged. For such reasons, you should stick to the trustworthy casinos that have been verified by us here at YFB.

Will the house have any advantages when playing online poker?

 A: The odds of winning are no different than playing traditional land-based poker. As such, with a carefully formulated strategy, there's no reason why you shouldn't still be able to win.

Is it possible to play for free?

 A: Yes, definitely. In fact, we would encourage you to play for free for a bit in order to understand how it works and to develop a strategy. Just remember that you won’t be able to withdraw any winnings. Most online casinos offer free versions alongside their paid online poker.

Online bingo

How do I register to play bingo online and is it safe?

 A: If you come across a website that you like, your next step is to sign up. Any websites that are suggested on YFB are all fully encrypted and safe, to ensure fun, safe play and to stop potential fraudsters getting access to them. Some online bingo sites will require you to provide proof of your bank card when you attempt a withdrawal. Having anti-virus software on your desktop or laptop is vital too.

What is the age requirement for playing online bingo?

 A: To gamble legally, you need to be at least 18 years of age. This is a legal requirement in the UK. If you win and attempt to withdraw and you are not 18 years old, you will have your money forfeited and your account closed. In most cases, you will be required to provide proof of age either via a copy of your passport or driving licence which is sent to the website for verification.

What are the wagering requirements?

 A: Wagering requirement is a term used to describe the number of times a player must play through their cash in order to withdraw winnings to their bank account. So, for example, if you sign up to an online bingo site with a x5 bonus wagering requirement, you will need to play through that bonus and deposit five times before you can withdraw any of your winnings.

Are all wagering requirement the same?

 A: No, wagering requirements can differ from site to site. It’s therefore important that you read the T&Cs before you accept an offer, as sometimes a high wager could mean you’re spending more money than the bonus is worth.

Can two people in the same house both have accounts at the same bingo website?

 A: Yes, it doesn’t matter how many adults live in your address, all of them can have an account at the same bingo website. However, each person will need to have seperate accounts of their own. It’s important that you use your own payment methods to fund your account. You can’t use other people's card details, or log in and use someone else's account. If you fail to follow these rules, the bingo site will remove you and you will not have access to the funds in your account.

Why do people play online bingo?

 A: People love to play because it’s a safe and fun environment that allows plenty of winning opportunities. You don’t have to step out of your front door to play and it’s available 24 hours a day, seven days a week. You can also chat to fellow bingo players and make friends. Also, with sign-up bonuses, you quickly get the chance to drastically increase the funds you have available to play with.

Is there a best time to play bingo?

 A: There isn't really a best time to play bingo online, however, if you want to increase your chances of winning, you can decide to play at off-peak times. These tend to be between 2am and 6am. Most people will be asleep at these times, so there are fewer people playing and your chances of winning are therefore increased. If you want to improve your chance of winning larger jackpots, make sure you log in when they are at their peak, such as at Christmas and during other seasonal promotions.

Can I claim a welcome bonus twice?

 A: The initial welcome bonus offered to customers is a one-off bonus that has been designed to reward you on your first deposit. This doesn’t have to be right away. You can sign up to a bingo website, and deposit at a later date and still gain access to the welcome bonus. You may find that some online bingo websites will offer more than one welcome bonus. This could be at the second, third and forth deposit etc. The website may also offer cash back schemes and other promotions for those existing and loyal customers. Therefore, you should keep checking the promotions area of your chosen bingo website to see what's available. Don’t forget to check the T&Cs.

How much does it cost to play online bingo?

 A: This depends on you and how much you're willing to spend. You can set yourself a budget and set a deposit limit based on the amount you can afford to lose. Stick to that limit. On average, bingo ticket prices range from free to £2 a ticket, so it’s up to you how much you want to wager.

How much can I win playing online bingo?

 A: Each bingo website is different, which means there are different levels of cash prizes available. In a typical 90 ball bingo game, you can win a line, two line and full house prize based on the number of players who have opted in to play. There are big progressive jackpots that roll over until someone lucky wins them, and there are guaranteed jackpot games that dish out big cash prizes, no matter how many people have opted to play.

Can you play bingo on mobile?

 A: Yes, absolutely. This will depend on the website you have chosen. You can usually just enter the web address of the site into your mobile browser on your device, or some bingo websites may offer a mobile bingo app that you can take advantage of. This will need to be downloaded via your app store.

What are the best bingo sites to play at?

 A: This will depend on individual preference. Every website has its advantages and disadvantages. Individuals usually base their choice on sign up deals and bonus deals, so have a look around and find something that suits you. You can always try different bingo websites until you find one that's best suited to you.

What are the safest bingo sites to play at?

 A: All the websites listed on YFB are regulated and encrypted with software to keep your personal details safe.

How do you make deposits at a bingo site?

 A: There are a number of ways to make safe deposits and these include credit cards, Paypal, Skrill, and bank transfer. Each website will vary, so it’s important to check each individually for more information.

Do you mark your own numbers off in online bingo?

 A: When you play online bingo, the system in place automatically marks your numbers off. This means that regardless of what happens, you will never miss a number. If you have the numbers called, you will always win as the system knows all of the winning tickets. It’s great for those who like to play games and chat at the same time. Manual daubing is an option if you prefer. You just need to head to your settings to change this.